Returns

Return/Exchange Policy

All sales are final, with the exception of defective items.  if an items is defective, you may return it within 30 days of delivery for exchange of the same item.  If the item is no longer available, we will refund you the cost of the item.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Defective Items

If an items is defective, we will gladly replace the item.  You should expect to receive your exchanged item within two weeks of giving your package to the return shipper, however, in many cases you will receive the replacement item more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your exchange once we receive it (3 to 5 business days), and the time it takes to ship the item back to you (5 to 10 business days).

If the item is no longer available, we will process a refund for the returned item.  This process can take about four weeks depending on the transit time for us to receive your defective item, the time it takes to process your exchange, and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your exchange once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.